How many times have you called a friend or technical support to solve a computer problem? Have you had problems describing your problem? Have you just told a tech person – It does not work without giving them anything else? Everyday some of my customers say that an application does not work, or their monitor was not on, or their printer did not print. Many of these were operator trouble. The top ten things listed below will benefit you and the person supporting you.
1. Reboot (turn off your computer and turn it back on) your computer. Sometimes computers get confused and it tries to do something that resulted in an error. If you restarted the computer and the error does not come back you just saved yourself a phone call.
2. Gather some information about your computer before calling for help. What operating system, how much memory, what applications were open, what was the exact error message, and what were you trying to do.
3. If the problem is with one of the hardware components of your computer, is it turned on? If it is your printer is the ready, online light on? Is there a light on the monitor? Did the keyboard come unattached while cleaning? Check all cables, making sure they are in the right slot and fit snug.
4. Is the error message reproducible? Every time you do “x”, “y” happens.
5. Are you calling because you forgot your password? Forgetting password is up to 34% of all support calls. Remember your password. Use a program on your computer to remember your password and keep it safe.
6. Check the vendor’s site and type in the error message. Many times the problem was reported before and the vendor’s site might have the answer.
7. Did you run anti-virus and spyware removal software to see if anything malicious was installed?
8. Run disk cleanup and defrag your hard drive. This can also lead to problems.
9. Go into Internet Explorer and delete the Internet temp files and history files. This can lead to problems, even though Internet Explorer might not be the problem.
10. If the problem is connecting to the cable or DSL modem, restart the modem and the computer it is attached to. If you also have a router you should restart that as well. There might have been noise on the line, or a fluctuation in signal or electric. Restarting all components may solve the problem.
Source: http://goo.gl/Q00t4
1. Reboot (turn off your computer and turn it back on) your computer. Sometimes computers get confused and it tries to do something that resulted in an error. If you restarted the computer and the error does not come back you just saved yourself a phone call.
2. Gather some information about your computer before calling for help. What operating system, how much memory, what applications were open, what was the exact error message, and what were you trying to do.
3. If the problem is with one of the hardware components of your computer, is it turned on? If it is your printer is the ready, online light on? Is there a light on the monitor? Did the keyboard come unattached while cleaning? Check all cables, making sure they are in the right slot and fit snug.
4. Is the error message reproducible? Every time you do “x”, “y” happens.
5. Are you calling because you forgot your password? Forgetting password is up to 34% of all support calls. Remember your password. Use a program on your computer to remember your password and keep it safe.
6. Check the vendor’s site and type in the error message. Many times the problem was reported before and the vendor’s site might have the answer.
7. Did you run anti-virus and spyware removal software to see if anything malicious was installed?
8. Run disk cleanup and defrag your hard drive. This can also lead to problems.
9. Go into Internet Explorer and delete the Internet temp files and history files. This can lead to problems, even though Internet Explorer might not be the problem.
10. If the problem is connecting to the cable or DSL modem, restart the modem and the computer it is attached to. If you also have a router you should restart that as well. There might have been noise on the line, or a fluctuation in signal or electric. Restarting all components may solve the problem.
Source: http://goo.gl/Q00t4
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